Write off a debt
Updated
Drop what a customer still owes, or what you still owe a supplier, without paying cash. A reason is required.
Note
This document does not take cash and does not clear the other side. Draft does not post. Customer debt is written by a Released sales realization, not by this card. Clearing a customer against the same party as a supplier is Offset a debt. Paying cash is Receive a payment or Pay a vendor.
How to#
To write off a debt, open Ribbon → Settlements → Documents → Debt write-offs.
Press New. Fill Legal entity. Set Side to Receivable or Payable. For Receivable, fill Customer and Sales contract. For Payable, fill Supplier. Fill Amount. Fill Reason. Save. The card receives a Number and stays Draft. The open debt stays as it was.
Then press Write off debt. The state becomes Written off. That side falls by Amount. The other side stays as it was. The card is read-only.
The state on the card does not move the document. Only Write off debt does. Until you press it, the document stays Draft, however many times you save.
Example
A customer owes 1,000. You drop 300 because they are bankrupt. After the write-off they owe 1,000 − 300 = 700. A supplier you owe 600 is unchanged.
- Side Receivable
- Amount 300
- Reason Bankrupt debtor
Write off debt. A Draft leaves the 1,000 in place.
Before write-off After write-off Customer owes 1,000 700 You owe the supplier 600 600
Tip
Reason is required even though the field can look empty until you press the button. The contract or supplier must bill in the legal entity's currency. Empty Receivable basis or Payable basis checks the whole open side; a filled basis may not exceed that slice.
If the command refuses#
| What you see | What to do |
|---|---|
| The command says the write-off amount must be greater than zero | Enter a positive Amount. |
| The command says to enter the write-off reason | Fill Reason, Save, then Write off debt. |
| The command says to select the legal entity | Fill Legal entity. |
| The command asks for the debt side: Receivable or Payable | Set Side to Receivable or Payable. |
| The command says to select the customer | Side is Receivable. Fill Customer. |
| The command says to select the sales contract | Side is Receivable. Fill Sales contract. |
| The command says to select the supplier | Side is Payable. Fill Supplier. |
| The command says the contract is not in the legal entity's currency: write-off supports one currency | Use a contract in the legal entity's currency. |
| The command says the supplier contract is not in the legal entity's currency: write-off supports one currency | Use a supplier contract in the legal entity's currency. |
| The command says the write-off amount is greater than the open receivable | Lower Amount. |
| The command says the write-off amount is greater than the open payable | Lower Amount. |
| The command says the contract belongs to another customer | Pick the Sales contract of this Customer. |
| The command says the supplier contract belongs to another supplier | Pick a Supplier contract of this Supplier, or leave it empty. |
| Write off debt is not on the card | The document is not Draft, or it is already Written off. |
See also